Faqs

How to remove an item from the cart

On the shopping cart page where you confirm your order details click the (X) and the item will be automatically be removed. 

What Are your Payment Methods

We use PayPal to process all of our customers orders, PayPal accepts all major credit cards and debit cards. In order to process your payment successfully you must enter the exact information printed on your credit/debit card along with the billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in PayPal’s system. 

Do I have to pay sales tax?

Nope it’s just one of the perks of shopping online 🙂

Order Fulfillment Policy:

We fulfill order during our business operating hours Monday through Friday between 9:00AM and 7:00PM EST. All orders will be processed within 48 hours. Orders place on the weekend or national holiday will be processed on the next business day.

All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process.

Product Availability Policy:

If you place an order and the product you purchase is out of stock or unavailable we will call you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your credit card or PayPal.

Exchange Policy:

Due to the nature of the human hair industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone.

If you received the wrong product please read the following:

  • 1) Merchandise must be unworn and unwashed.
  • 2) Merchandise must be in original packaging along with the receipt when sent back.
  • 3) Any merchandise purchased during a “Sale” or deemed a discounted item cannot be returned.

Please Note: Due to the fact that our products come from separate individuals who donate their hair we can’t always Guarantee hair color or texture will be an exact match as desired or preferred.

Hair Color Policy:

We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product please be aware that there may be some light strands and or gray strands. If you are not pleased with the color of natural hair that you receive we will not exchange or issue a credit for the purchased product.


Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy:

In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide us with the correct information to get you your order.

Orders in need of address change after receiving your tracking confirmation you will be assessed a $10 fee to make the corrections.

A $10 assessment fee will also be applied to failed deliveries that require reshipment.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.